Customer Service Training Course

This Customer Service Essentials Training course looks into the connection between the service provided and the level of customer satisfaction. To firstly deliver outstanding customer service, we need to competently identify what is good and poor practice, transferring what is good to your current skill set and removing what has been pointed out as being harmful.

At the core of all organisations is a need to understand how they can fulfil their customer wants, to obtain their value and then to deliver exceptional service which will always benefit the company. Distinguishing the level of satisfaction currently and what should be delivered, this course shows how to recognise this area, it will help to identify and address the staffs own personal behviour to help improve upon their exisiting skils to then to deliver an exceptional service.

• Train online at your own pace with a full audio voiceover
• Accredited by CPD
• Certificate on successful completion
• Course duration: 40 minutes
• Unlimited resits at no cost

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Who is this Online Customer Service Training for?

The training course comes highly recommended for those who are the face of a company or organisation and coming into contact with the general public either by face, phone or email is a prerequisite.

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Customer Service Essentials Training Certification

Our entire library of training courses are accredited by the CPD Certification Service as adhering to the universally recognised Continuing Professional Development (CPD) guidelines.

Upon passing the online assessment you will have the options to both print and download your Customer Service Training Certificate in PDF format. In addition to this an automated email will also be sent to your chosen email address containing a link to your certificate ensuring you always have access to a copy.

Furthermore, a QR code is displayed on each certificate which when scanned by a smartphone links to our certification database. This allows employers, auditors and local authority inspectors, for example, to establish a certificates validity instantly and at any time.

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Course Screenshots (click to view images)

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Course Aim

The aim of this Customer Service Training course is to provide the learner with the essential skills and knowledge in how to perform and deliver excellent customer service, no matter the industry they are in. There are many elements that are needed to build an excellent customer service experience, and this course looks at what those elements are. It helps the learner to identify what areas they may need to progress on to build better customer service skills. Also, how to deliver a well-received customer service experience that leaves the customer feeling happy and satisfied.

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Learning Objectives

On completion of the course, you should be able to:

• Define customer service and identify the benefits
• Recognise the value of customer service for your organisation
• Identify ways of measuring customer satisfaction
• Appreciate the expectations of customers
• Identify the key elements of customer service
• Recognise and develop skills to deliver exceptional customer service

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Training Course Content

This course is made up of the following modules:

• An Introduction to Customer Service

  Introducing the topic and understanding what is customer service? What are the benefits of good customer service? And measuring customer satisfaction.

• Module 1 - What is Good and Bad Customer Service?

  This section of the course covers customer service and customer satisfaction, recognising good and bad customer service and understanding the needs of the customer

• Module 2 - Delivering Exceptional Service to Customers

  In this final section you’ll cover personal skills and delivering exceptional customer service.

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Assessment

On completion of the course lessons and training material an online assessment will automatically unlock. The assessment will contain 15 multiple-choice questions and a mark of 75% or above will be required to pass.

The assessment will be marked instantly and so you will know straight away if you have passed or not. If you don't pass first time there's no need to worry. Unlimited resits at absolutely no additional charge are available so you can retake the assessment again as many times as you need to.

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