Customer Service Training Course

This Customer Service Essentials Training course looks into the connection between customer service and customer satisfaction. To firstly deliver outstanding customer service, we need to competently identify what is good and poor practice, transferring what is good to your current skill set and removing what has been pointed out as being harmful.

Customer service is at the core of all organisations so understanding the value and then delivering exceptional service can only benefit the company. Understanding the needs of the customer will help to distinguish the level of satisfaction that is to be delivered, the course will teach to recognise this, and furthermore measuring this value.

This training course will help to identify the key elements of customer service and address the individuals own personal skills to help improve and to deliver an essential customer service experience.

• Train online at your own pace with a full audio voiceover
• Accredited by CPD
• Certificate on successful completion
• Course duration: 40 minutes
• Unlimited resits at no cost

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Who is this Online Customer Service Training for?

The training course comes highly recommended for those who are the face of a company or organisation and coming into contact with the general public either by face, phone or email is a prerequisite.

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Customer Service Essentials Training Certification

Our entire library of training courses are accredited by the CPD Certification Service as adhering to the universally recognised Continuing Professional Development (CPD) guidelines.

Upon passing the online assessment you will have the options to both print and download your Anti Money Laundering Training Certificate in PDF format. In addition to this an automated email will also be sent to your chosen email address containing a link to your certificate ensuring you always have access to a copy.

Furthermore, a QR code is displayed on each certificate which when scanned by a smartphone links to our certification database. This allows employers, auditors and local authority inspectors, for example, to establish a certificates validity instantly and at any time.

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Course Screenshots (click to view images)

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Course Aim

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Learning Objectives

On completion of the course, you should be able to:

• Define customer service and identify the benefits
• Recognise the value of customer service for your organisation
• Identify ways of measuring customer satisfaction
• Appreciate the expectations of customers
• Identify the key elements of customer service
• Recognise and develop skills to deliver exceptional customer service

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Training Course Content

This course is made up of the following modules:

• An Introduction to Customer Service

  Introducing the topic and understanding what is customer service? What are the benefits of good customer service? And measuring customer satisfaction.

• Module 1 - What is Good and Bad Customer Service?

  This section of the course covers customer service and customer satisfaction, recognising good and bad customer service and understanding the needs of the customer

• Module 2 - Delivering Exceptional Service to Customers

  In this final section you’ll cover personal skills and delivering exceptional customer service.

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Assessment

On completion of the course lessons and training material an online assessment will automatically unlock. The assessment will contain 15 multiple-choice questions and a mark of 75% or above will be required to pass.

The assessment will be marked instantly and so you will know straight away if you have passed or not. If you don't pass first time there's no need to worry. Unlimited resits at absolutely no additional charge are available so you can retake the assessment again as many times as you need to.

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