Customer Service Training Course
This Customer Service Skills training course covers how employees who are in a customer-oriented role can improve their skills to ensure that their client or customer is receiving the best service possible. These skills are highly important for many customer-facing industries. A company, organisation, or business is built upon great customer service.
Mistakes sometimes do happen. Therefore, when these situations arise, it is important that the customer feels looked after and valued. Word of mouth, including online reviews, is the only information a potential future customer may hear about a business.
Due to this, it is essential that past customers feel that they have been treated fairly and given the best possible service available to them. This will contribute to positive word of mouth and also returning business.
Achieving excellent customer service is down to the skills and practice of customer-facing employees. For some workers, these skills may come easier than others. But all employees and workers who work with customers, clients or the public should continue professional development and partake in training to ensure that they are refreshed on any skills that may need practising.
- Train online at your own pace with a full audio voiceover
- Accredited by CPD
- Certificate on successful completion
- Course duration: 45 minutes
- Unlimited resits at no cost
Who is this Online Customer Service Training for?
This course is ideal for employees whose job role involves some element involving working with clients or customers. Whether that is in retail, the hospitality business or customer care representatives, in person or via the telephone, all workers should have the knowledge and skills to communicate with customers effectively, giving them a positive customer experience.
Customer Service Essentials Training Certification
Our entire library of training courses are accredited by the CPD Certification Service as adhering to the universally recognised Continuing Professional Development (CPD) guidelines.
Upon passing the online assessment you will have the options to both print and download your Customer Service Training Certificate in PDF format. In addition to this an automated email will also be sent to your chosen email address containing a link to your certificate ensuring you always have access to a copy.
Furthermore, a QR code is displayed on each certificate which when scanned by a smartphone links to our certification database. This allows employers, auditors and local authority inspectors, for example, to establish a certificates validity instantly and at any time.
Course Screenshots (click to view images)
This course aims to provide knowledge on how to improve customer service skills. It looks at how to build positive customer relations through the use of techniques, listening skills and remaining calm and positive.
On completion of the course, you should be able to:
- Identify an example of good and poor customer service
- List some consequences that may outcome due to poor customer service
- List some benefits of great customer service
- Name some skills that contribute to giving a great customer service experience
- Identify techniques that can help you to build your telephone customer service skills
- Recognise statements that use positive wording rather than negative
- Recognise why handling customer complaints is important
- List some steps and procedures that can be taken when dealing with complaints
- Recognise techniques to help control stress management at work
Training Course Content
This course is made up of the following modules:
An Introduction to Customer Service
This section introduces the learner to the course and explains why good customer service is important.
Module 1 - Benefits and Consequences
This section of the course concentrates on the benefits of great customer service experiences and the consequences of poor customer service. It looks at how great customer service can boost a business or company, as well as the professional development of the employee.
Module 2 - Improving Customer Service Skills
This section of the course looks at how employees can develop their customer service skills and why developing these skills is important. This includes the use of body language, positive choice of words and how to implement to face the challenges that they may face with communicating with customers via the telephone.
Module 2 - Handling Complaints
This final section will cover how to handle complaints. It looks at a step-by-step procedure on how to deal with a complaint. It also looks at how to manage the stresses that may come with emotional customers and how to handle your emotions when dealing with high pressured situations.
On completion of the course lessons and training material an online assessment will automatically unlock. The assessment will contain 15 multiple-choice questions and a mark of 75% or above will be required to pass.
The assessment will be marked instantly and so you will know straight away if you have passed or not. If you don't pass first time there's no need to worry. Unlimited resits at absolutely no additional charge are available so you can retake the assessment again as many times as you need to.
How To Order and Access Your Course
Ordering Courses and Payment
Add your selected courses to the basket using the Green ‘Add to Basket’ button. Once you have added all the required courses to the basket, you can then start the checkout process and complete your purchase using a Credit or Debit Card.
Please note: For organisations ordering 10 or more units of training there is an option to pay via invoice. Contact the office on 01482 861 040 and we can process your order over the telephone.
Accessing the Training Course
Now you have completed your order we will email you a Receipt along with a second email titled ‘Online Course Registration Details’. This will contain all the information you will need to register a user on the Training Course. Emails are sent within minutes of a completed transaction so as soon as you complete your order you will receive your confirmation emails straight away.
Registering on the Training Course
The Online Course Registration Details will contain a Course Code and a unique Course Activation Key – these can be used to create a user account and access the Training Course. Follow the instructions to get up and running on the course.
Please note: If you have ordered more than one course you will receive multiple Course Activation Keys in the Course Registration email.
Once you have passed the assessment your certificate will be immediately available to print and download in PDF Format. In addition to this an automated email will also be sent to your chosen email address containing a link to your certificate ensuring you always have access to a copy.
Have further questions, or need some support? Our team is on hand to help you every step of the way – from checking out on the website, gaining access to the course, and downloading your certificate. Call a member of the team on 01482 861 040 or email us on firstname.lastname@example.org and we will be happy to help you along the way.
Related Online Training Courses
View our current list of HR & Business courses you can take online now.
Effective communication is essential to any business or company but achieving this is not easy. This online training course will highlight the barriers to good communication and helps all those who need to communicate with others to do so effectively, whether that be verbal or non-verbal communication.
How is that some managers seem to fit far more productive work into their days than others? The answer is the clever use of their time through time management. This is almost wholly due to their organisational skills, but these skills can be learnt. An important course for supervisors, managers and those wishing to move into these positions..