Online Customer Service Training
25.00+ VATUnlimited Resits Customer Support Instant Access
£25.00 +VAT per person
This Customer Service Essentials Training course looks into the connection between the service provided and the level of customer satisfaction. To firstly deliver outstanding customer service, we need to competently identify what is good and poor practice, transferring what is good to your current skill set and removing what has been pointed out as being harmful.
At the core of all organisations is a need to understand how they can fulfil their customer wants, to obtain their value and then to deliver exceptional service which will always benefit the company. Distinguishing the level of satisfaction currently and what should be delivered, this course shows how to recognise this area, it will help to identify and address the staffs own personal behviour to help improve upon their exisiting skils to then to deliver an exceptional service.
The training course comes highly recommended for those who are the face of a company or organisation and coming into contact with the general public either by face, phone or email is a prerequisite.
Our entire library of training courses are accredited by the CPD Certification Service as adhering to the universally recognised Continuing Professional Development (CPD) guidelines.
Upon passing the online assessment you will have the options to both print and download your Customer Service Training Certificate in PDF format. In addition to this an automated email will also be sent to your chosen email address containing a link to your certificate ensuring you always have access to a copy.
Furthermore, a QR code is displayed on each certificate which when scanned by a smartphone links to our certification database. This allows employers, auditors and local authority inspectors, for example, to establish a certificates validity instantly and at any time.
The aim of this training course is to help the learner identify what elements are needed to deliver a flawless customer service experience.
On completion of the course, you should be able to:
This course is made up of the following modules:
An Introduction to Customer Service
Introducing the topic and understanding what is customer service? What are the benefits of good customer service? And measuring customer satisfaction.
Module 1 - What is Good and Bad Customer Service?
This section of the course covers customer service and customer satisfaction, recognising good and bad customer service and understanding the needs of the customer
Module 2 - Delivering Exceptional Service to Customers
In this final section you’ll cover personal skills and delivering exceptional customer service.
On completion of the course lessons and training material an online assessment will automatically unlock. The assessment will contain 15 multiple-choice questions and a mark of 75% or above will be required to pass.
The assessment will be marked instantly and so you will know straight away if you have passed or not. If you don't pass first time there's no need to worry. Unlimited resits at absolutely no additional charge are available so you can retake the assessment again as many times as you need to.
View our current list of HR & Business courses you can take online now.
£25.00 +VAT per person
Training 10 or more people? Let us quote you