Frequently Asked Questions (FAQ)

About our courses

Are your courses accredited?

Yes, all of our courses are certified by CPD (Continuing Professional Development). Additionally, many of our Health and Safety courses as well as our Food Hygiene & Safety courses are also Assured by RoSPA (Royal Society for the Prevention of Accidents).

Is there a time limit on completing the course?

You will have 12 months to complete the course from the date it is registered.

You can log in and out of the learning material as much as you like once you start the course. The assessment does need to be completed in one sitting.

I don't live in the UK; can I still take the course?

Yes! Our courses can be taken from anywhere in the world, as long as you have a device with an internet connection.

Assessments & Certificates

If I fail the course, can I do it again?

Yes. If you don’t pass, don’t worry! You can take the assessment as many times as you need with no extra charge. Give us a call on 01482 861 040 or email us at support@train4academy.co.uk and we can reset your assessment.

When will I receive my certificate?

Once you have passed your assessment you will be able to download your certificate as a PDF document, which you can then save and print out.

I've lost my certificate; how can I get another?

You can log into your account and download a PDF replacement of your certificate at any time. When you log in click on the My Certificates tab to access all your certificates. If you need help give our Support Team a call on 01482 861 040 or email us at support@train4academy.co.uk

Support

Our user guides can help you to complete the most frequent tasks performed on our platform.

Purchasing our courses

How can I purchase courses for my employees?

If you would like to purchase training for your employees, you need to add the relevant course to your basket and then update the number to how many courses you require. Once you have bought the courses you will then receive an email straight after with the course registration instructions.

Take a look at our pricing and packaging information to help choose what's ideal for training your team.

Can I pay by invoice?

Yes you can! If you would like to pay by invoice then please contact our Support Team by calling 01482 861 040 or emailing us at support@train4academy.co.uk

We require payment within 30 days of the date of invoice.

If I order multiple courses will I receive a discount?

Yes, our bulk discounts are automatically applied to orders containing any combination of courses. We offer the following discounts on bulk purchases:

If you purchase 10+ courses you receive a 10% discount
If you purchase 50+ courses you receive a 20% discount
If you purchase 100+ courses you receive a 30% discount
If you purchase 250+ courses you receive a 40% discount
If you purchase 500+ courses you receive a 50% discount

To discuss your training requirements or budget in more detail, please contact our friendly Support Team on 01482 861 040.

What details do I provide to buy a course for someone else?

When you purchase the course, enter the details of the card holder. Once you have made the purchase you will receive an email with the course registration instructions that can be passed on to the person who will be taking the course.

Logging in

I haven't received my login details

Once you have purchased your courses, the registration instructions will be sent to your email address straight away. If you have not received an email from us, please check your junk/spam folder. If you’re still experiencing trouble, then please contact our Support Team by calling 01482 861 040 or emailing us at support@train4academy.co.uk

Where do I go to login?

If you would like to access your online course you can login here: www.t4lms.co.uk.

If you are a training manager wanting to assign courses you can login here: www.t4tms.co.uk.

I've forgotten my password

We will be able to reset your password for you. Give our Support Team a call on 01482 861 040 or email us at support@train4academy.co.uk

I'm having problems completing my course

If you are experiencing issues with your online course we highly recommend clearing your web browser's cache. If the problem persists please give us a call or send us an email explaining the problems you are having. Our Support Team will be able to help. Call us on 01482 861 040 or email us at support@train4academy.co.uk

For the best experience we recommend completing our training using Google Chrome.

Which web browser do I need to use?

Windows - Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)

Mac - Safari (latest version), Google Chrome (latest version), Firefox (latest version)

Mobile - Safari in Apple iOS 12 or later, Google Chrome (latest version) in Apple iOS 12 or later, Google Chrome (latest version) in Android OS 6 or later

Required Browser Settings for Viewing Published Courses:

JavaScript - JavaScript must be enabled for published courses to work.

Font Downloads - Font downloads must be enabled to see the correct fonts and characters.

To check to see what browser you are currently using and if it is up to date please check: www.whatismybrowser.com

Call Us 01482 861 040

Frequently Asked Questions