Communication Skills Training Course

This Communication Skills Training course covers a range of different techniques and tips to help build better communication skills to benefit in or outside of the workplace. Poor communication can be costly to a business, resulting in the loss of staff, customers or even profit. Due to this, it is important to help build communication skills for all members of staff, whether they are managers, supervisors, or general employees.

This Communication Skills training looks at the different types of communication there are, and what barriers may occur to overcome to build confidence in communication with other people, whether that is face to face or online. Statistics show that a staggering 96% of people think that their business can improve when it comes to communication and project management.

Undertaking this Communication Skills course will help employers and employees to better understand what communication is and how to successfully implement the good communication skills that are needed for a business to thrive, this applies to both when working with customers or as a team amongst staff.

• Train online at your own pace with a full audio voiceover
• Accredited by CPD
• Certificate on successful completion
• Course duration: 40 minutes
• Unlimited resits at no cost

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Who is this Communication Skills Training for?

If your job involves managing staff, working with clients or customers, or working with people as a team, then this course could benefit you.

A communication skills course is ideal for both employers and employees, as it demonstrates the importance of good communication skills and how to implement them within the workplace.

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Communication Skills Training Certification

Our entire library of training courses are accredited by the CPD Certification Service as adhering to the universally recognised Continuing Professional Development (CPD) guidelines.

Upon passing the online assessment you will have the options to both print and download your Communication Skills Training Certificate in PDF format. In addition to this an automated email will also be sent to your chosen email address containing a link to your certificate ensuring you always have access to a copy.

Furthermore, a QR code is displayed on each certificate which when scanned by a smartphone links to our certification database. This allows employers, auditors and local authority inspectors, for example, to establish a certificates validity instantly and at any time.

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Course Screenshots (click to view images)

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Course Aim

The aim of this traininng course is to provide you with the knowledge of what effective communication is, how to overcome communication barriers and to achieve a greater understanding of the communication process. With this knowledge, you will be able to apply effective communication skills to your workplace and improve professional relationships and team building.

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Learning Objectives

On completion of the course, you should be able to:

• Give a definition of ‘good’ communication
• List 4 statistics relevant to communication in the workplace
• Explain why proper communication is important
• List the 4 types of communication
• Give a definition of verbal communication
• State a benefit of good nonverbal communication
• List some written verbal methods of communication
• List some good communication practices
• Identify why good communication is important
• Recognise the different barriers to communication
• List the 4 tips on being a good communicator
• Recognise the benefit of attaining empathy in communication

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Training Course Content

This course is made up of the following modules:

• Introduction to Communication

  This section introduces the learner to the course and what good communication is and why it is important in the workplace.

• Module 1 - What is Communication?

  This section of the course concentrates on the definition of communication and the 4 categories relating to it. This section looks at the 4 categories in detail, which are verbal, non-verbal, written, and visual communication.

• Module 2 - ‘Good’ Communication

  This section of the course covers what can be considered as ‘good’ communication, and the benefits of good communication within the workplace. It also looks at the common barriers to communication which can occur and how to overcome them.

• Module 3 - Tips and Techniques of Communication

  In this final section, you will cover the cost that poor communication can have on a business. It then looks at how to adapt your communication skills for the better, by showing different tips and techniques to help yourself improve.

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Assessment

On completion of the course lessons and training material an online assessment will automatically unlock. The assessment will contain 15 multiple-choice questions and a mark of 75% or above will be required to pass.

The assessment will be marked instantly and so you will know straight away if you have passed or not. If you don't pass first time there's no need to worry. Unlimited resits at absolutely no additional charge are available so you can retake the assessment again as many times as you need to.

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