Calm in Conflict: Managing a Conflict at Work

This Conflict Management Course is ideal training for those who lead a team of employees, making it a key online course to complete for people working in senior-type roles or managerial positions.

Managing conflict in the workplace is about developing resolution skills to detect the signs early of tension, by becoming aware of causes and symptoms, learning the technique to deliver a strategy to prevent conflict.

Conflict management techniques may vary from person to person, but what is covered in our conflict management online course is noticing the difference in conflict styles.

• Train online at your own pace with a full audio voiceover
• Accredited by CPD
• Certificate on successful completion
• Course duration: 40 minutes
• Unlimited resits at no cost

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Who is this Conflict Management Training for?

This course would further benefit those already in senior type job roles and are looking to increase their own conflict resolution skills to confidently manage and lead a team. Roles such as:

• Supervisors
• Managers
• HR Teams

Understanding the different types of conflict and being familiar with conflict styles will also help the organisation should a conflict arise.

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Conflict Management Training Certification

Our entire library of training courses are accredited by the CPD Certification Service as adhering to the universally recognised Continuing Professional Development (CPD) guidelines.

Upon passing the online assessment you will have the options to both print and download your Conflict Management Training Certificate in PDF format. In addition to this an automated email will also be sent to your chosen email address containing a link to your certificate ensuring you always have access to a copy.

Furthermore, a QR code is displayed on each certificate which when scanned by a smartphone links to our certification database. This allows employers, auditors and local authority inspectors, for example, to establish a certificates validity instantly and at any time.

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Course Screenshots (click to view images)

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Course Aim

The aim of this course is to ultimately help the learner resolve conflict primarily at the workplace by becoming aware of the required skillset and the strategy to do so. Learners will be shown the steps to resolve conflict with video examples and resources, with clear and concise explanation of the methods used.

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Learning Objectives

On completion of the course, you should be able to:

• Identify different types of conflict
• Recognise how and why conflict arises at work
• Understand ways to prevent a conflict at work from arising
• What are the warning signs of a conflict?
• Knowing when to get involved in a conflict at work
• Understanding the different conflict styles

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Training Course Content

This course is made up of the following modules:

• Module 1 - Identify a Conflict

  This section covers what comes to mind when you think of a conflict at work. How do you think a conflict could arise, and what are some ways to prevent a conflict at work?

• Module 2 - Resolve a Conflict

  This section of the course covers whether you should always get involved with conflict at work as a manager. What is your conflict style? What are some ways to prevent a conflict at work, and are you ready to manage conflict?

• Module 3 - Summary

  Finally, you'll have access to resource videos that cover dealing with a micromanaging/remote situation and a mental health and well-being situation.

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Assessment

On completion of the course lessons and training material an online assessment will automatically unlock. The assessment will contain 15 multiple-choice questions and a mark of 75% or above will be required to pass.

The assessment will be marked instantly and so you will know straight away if you have passed or not. If you don't pass first time there's no need to worry. Unlimited resits at absolutely no additional charge are available so you can retake the assessment again as many times as you need to.

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