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Online Training Courses & Certification in Health and Safety, Food Hygiene & Business

Conflict Management Training Course

Conflict Management Training CPD Certified Course

Unlimited Resits Customer Support Instant Access

£25.00 +VAT per person

Course information
  • Certificate on Successful Completion
  • Access course on Desktop, Laptop or Tablet
  • 15 Multiple Choice Questions
  • Course Duration: 40 Minutes
  • CPD Points: 1

This online Conflict Management course is ideal for those who are required to lead a team of employees, making it perfect for individuals in senior-type roles or in Managerial positions, where conflicts should be prevented or be resolved by early intervention.

Having the skillset to detect the early signs of workplace conflict is covered in this course, aswell a becoming familiar with the causes and how to carry out an effective assessment to prevent conflicts. Not all workplace conflict is similar, and being aware of the subtle differences and their symptoms is a vital awareness skill for those in leadership roles.

Those in charge of a team need to safely and competently act as a peacemaker or know how to intervene delicately; as teams in any industry, employee conflicts will be expected, and retaining workplace relationships is essential, which is covered in this training.

  • Train online at your own pace with a full audio voiceover
  • Accredited by CPD
  • Certificate on successful completion
  • Course duration: 40 minutes
  • Unlimited resits at no cost

Who is this Online Conflict Management Training for?

This online training course is perfect for managers, supervisors, and individuals who manage a team at their workplace and for those who are simply wanting to improve their conflict resolution skills. Understanding employment rules and being familiar with the key legislation will also help the organisation meet their needs if conflict arises.

Conflict Management Training Certification

Our entire library of training courses are accredited by the CPD Certification Service as adhering to the universally recognised Continuing Professional Development (CPD) guidelines.

Upon passing the online assessment you will have the options to both print and download your Conflict Management Training Certificate in PDF format. In addition to this an automated email will also be sent to your chosen email address containing a link to your certificate ensuring you always have access to a copy.

Furthermore, a QR code is displayed on each certificate which when scanned by a smartphone links to our certification database. This allows employers, auditors and local authority inspectors, for example, to establish a certificates validity instantly and at any time.

Course Screenshots (click to view images)

Course Aim

The aim of the training course is to aid those wanting to develop a certain skill set to help deal with workplace conflict and to successfully manage a team and for individuals looking to simply deal with conflict effectively.

Learning Objectives

On completion of the course, you should be able to:

  • Identify different types of conflict
  • Recognise how and why conflict arises at work
  • State the signs and symptoms of conflict
  • State what conflict management is and why it’s important to act early
  • Distinguish between the main stages of conflict
  • Use different styles to deal with conflict
  • State what legal and organisational requirements should be met
  • Use appropriate strategies to successfully manage conflict at work

Training Course Content

This course is made up of the following modules:

  • An Introduction to Conflict Management

    This section introduces the defination of a young people and children, and covers the key legislation and employment rules associated with young people.

  • Module 1 - Understanding Conflict Management

    This section of the course coverswhat must be taken into account for young people when conducting a risk assessement, the legal obligations of your organisation and types of prohibted work.

  • Module 3 - Conflict Resolution

    Finally, you'll cover conflict resolution strategies and managing conflict effectively.


On completion of the course lessons and training material an online assessment will automatically unlock. The assessment will contain 15 multiple-choice questions and a mark of 75% or above will be required to pass.

The assessment will be marked instantly and so you will know straight away if you have passed or not. If you don't pass first time there's no need to worry. Unlimited resits at absolutely no additional charge are available so you can retake the assessment again as many times as you need to.

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Conflict Management Training CPD Certified Course

£25.00 +VAT per person

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Course information
  • Certificate on Successful Completion
  • Access course on Desktop, Laptop or Tablet
  • 15 Multiple Choice Questions
  • Course Duration: 40 Minutes
  • CPD Points: 1

View Course Overview