Conflict Management Training Course

This Conflict Management Training is an ideal course for both employees and managers looking to improve their skills in resolving workplace conflicts effectively. The training covers essential techniques and strategies for conflict resolution, helping participants handle disputes constructively.

A positive, dynamic and inclusive atmosphere is the ideal goal for a workplace. However, this cannot always be achieved. Due to different dynamics and factors, inevitable conflicts can arise. This is why it is so important that all employees and managers are equipped with the right tools and skills to resolve conflicts swiftly and professionally.

It can often feel awkward or sometimes anxiety-inducing to be involved in conflicts in the workplace. This can sometimes make staff not want to come to work or quit altogether. Losing valuable members of the team over something that could have been resolved is something that happens all too regularly. However, with the appropriate skills and training, managers and other workers can develop an awareness and understanding of how to deal with conflicts swiftly and professionally.

• Train online at your own pace with a full audio voiceover
• Accredited by CPD
• Certificate on successful completion
• Course duration: 45 minutes
• Unlimited resits at no cost

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Who is this Online Conflict Management course for?

This course is ideal for both employers and workers as it looks at the responsibilities that both employers and employees hold to ensure that to help prevent or deal with conflict management within the workplace.

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Conflict Management Training Certification

Our entire library of training courses are accredited by the CPD Certification Service as adhering to the universally recognised Continuing Professional Development (CPD) guidelines.

Upon passing the online assessment you will have the options to both print and download your Conflict Management Training Certificate in PDF format. In addition to this an automated email will also be sent to your chosen email address containing a link to your certificate ensuring you always have access to a copy.

Furthermore, a QR code is displayed on each certificate which when scanned by a smartphone links to our certification database. This allows employers, auditors and local authority inspectors, for example, to establish a certificates validity instantly and at any time.

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Course Screenshots (click to view images)

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Course Aim

This Conflict Management course aims to raise awareness of how conflicts within the workplace can result in negative repercussions if not dealt with promptly and professionally. It aims to show how conflicts can be dealt with through different techniques and styles.

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Learning Objectives

On completion of the course, you should be able to:

• Identify what conflict management means
• List some common causes of conflicts in the workplace
• Identify why poor communication is a cause of conflict in the workplace
• Name some values that people may hold
• Identify why clashes in personality and poor communication can be a cause of conflict in the workplace
• List some negative repercussions of conflict in the workplace
• Identify the signs of conflict within the workplace
• List some pros and cons of intervening in conflict early
• List some crucial skills that are needed to deal with conflict in the workplace
• Identify some techniques on how to deal with minor and major conflicts
• List some tips on how to prevent conflict from occurring in the workplace
• Name the 13 protected characteristics under the Equality Act 2010

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Training Course Content

This course is made up of the following modules:

• An Introduction to Conflict Management

  This section introduces the learner to the course and looks at the definition of what a conflict is.

• Module 1 - Causes of Conflicts in the Workplace

  This section introduces the learner to the course and looks at the definition of what a conflict is.

• Module 2 - Conflict Management Styles and Techniques

  This section of the course covers the different styles and techniques of how to deal with a conflict professionally. It looks at the Thomas Kimann Conflict Model, as well as other techniques and crucial skills that are needed.

• Module 3 - Preventing Conflict in the Workplace

  This final section covers why it is important to prevent conflict and how to put the foundations in place. Prevention is always easier than dealing with the issue at hand. This section of the course also looks at the importance of equality and diversity and the crucial role that the Equality Act 2010 plays.

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Assessment

On completion of the course lessons and training material an online assessment will automatically unlock. The assessment will contain 15 multiple-choice questions and a mark of 75% or above will be required to pass.

The assessment will be marked instantly and so you will know straight away if you have passed or not. If you don't pass first time there's no need to worry. Unlimited resits at absolutely no additional charge are available so you can retake the assessment again as many times as you need to.

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