Care Certificate Knowledge and Theory Element Training

Whether an individual is new to care or already works in health and social care, the 15 standards in the online Care Certificate Training provides a great basis on which to build up a knowledge and the theory element of the care environment that will complement further face to face and work placed training and support.

The care certificate is the start of a career in health and social care and provides evidence to employers, to service users and their families and external bodies such as the Quality Care Commission (CQC) that the individual working in health or social care has been assessed against a set of standards and has demonstrated that they possess the attitude, skill, knowledge, values and behaviours to ensure they can provide high quality and safe care and support to vulnerable adults in their care.

The online training course is designed not only to cover all the fifteen standards of the care certificate but to give an insight into what it is really like to work in the care environment and to assess whether the learner is actually the right type of person for this type of role. As well as the basic elements the course will offer more content to build learners knowledge and really understand the basic requirements needed at induction but more importantly with a desire to enthuse the learner into being passionate about working in the care environment. As part of a thorough workplace induction this course can support staff, particularly those new to care to gain confidence in their new role and to support the recruitment and retention of staff.

• Work towards compliance with UK Health and Social Care
• Following the Care Quality Commission (CQC) guidelines
• Train online at your own pace with a full audio voiceover
• Accredited by CPD
• Certificate on successful completion
• Course duration: 8 hours
• Unlimited resits at no cost

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Who is this Online Care Certificate Training for?

Aimed at all health and social care workers, including those new to the health or social care environment and for existing staff.

The training course is also suitable for support roles such as administrators, hospitality staff, maintenance people, which is everyone working with service users and their families to ensure they have the appropriate training, attitude and values required to deliver a safe, effective, and caring service following Care Quality Commission (CQC) guidelines.

The course focuses on the adult social care environment which makes it ideally suited for workers working in residential, nursing and dementia homes and in the community as well as individuals working in other care settings such as supported living and extra care housing.

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Care Certificate Training Certification

Our entire library of training courses are accredited by the CPD Certification Service as adhering to the universally recognised Continuing Professional Development (CPD) guidelines.

Upon passing the online assessment you will have the options to both print and download your Care Certificate Training Certificate in PDF format. In addition to this an automated email will also be sent to your chosen email address containing a link to your certificate ensuring you always have access to a copy.

Furthermore, a QR code is displayed on each certificate which when scanned by a smartphone links to our certification database. This allows employers, auditors and local authority inspectors, for example, to establish a certificates validity instantly and at any time.

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Course Screenshots (click to view images)

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Course Aim

The course aims to offer the individual learner more breadth and depth in learning using material written from a carer perspective by experts by experience with person centred care at its heart, with the intention to foster or indeed rekindle the drive, enthusiasm and passion needed by individuals working in the care environment.

By undertaking this course, the individual learner will feel valued, know they are involved changing people’s lives for good and to not except lower standards and give the confidence to challenge and drive-up quality of care. This type of approach to learning will support the recruitment of the right sort of individuals into care and ultimately an increase retention levels in care sector.

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Learning Objectives

On completion of the course, you will become familiar with the Care Certificate 15 Standards:

• 1 - Understand Your Role
• 2 - Your Personal Development
• 3 - Duty of Care
• 4 - Equality & Diversity
• 5 - Work in a Person Centred Way
• 6 - Communication
• 7 - Privacy & Dignity
• 8 - Fluids & Nutrition
• 9 - Awareness of Mental Health, Dementia & Learning Disability
• 10 - Safeguarding Adults
• 11 - Safeguarding Children
• 12 - Basic Life Support
• 13 - Health & Safety
• 14 - Handling Information
• 15 - Infection Prevention & Control

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Training Course Content

This course consists of the following Standards:

• Care Certificate Standard 1 - Understanding your role

  Includes a background to working in the care for those new to the sector, and an understanding of what the role will entail and how to work in ways agreed with the employer. Tasks, behaviours and standards of work, experiences, attitudes, beliefs, values, aims and objectives at work are explored as are an employee’s rights and responsibilities at work. This standard of the care certificate also covers such important issues as equality, working in partnership and as part of a team, duty of care, and the code of conduct. The Standard introduces a mentor who will be with the learner throughout the course alongside a cast of fictional characters who share their experiences with the learner along the way.

• Care Certificate Standard 2 - Your personal development

  Focuses on how the learner will develop the knowledge and skills required for their role, looking at an individual’s personal development and what personal development plans are and their importance. It covers career pathways and how supervisions, appraisals and the setting of SMART objectives support the employee in their work to gain the understanding and skillset to be competent and confidence in their specific job role.

• Care Certificate Standard 4 - Equality and Diversity

  Introduces the meanings of equality and diversity, and considers what discrimination is and the nine protected characteristics under the Equality Act 2010. The Standard looks at direct and indirect discrimination, labelling, stereotyping and prejudice and includes relevant legislation. The concept of inclusion and the relevance in care environment is discussed. Codes of Conduct and person-centred care are studied. How to report concerns and the employer/employee responsibilities are discussed along with how to access more support and information.

• Care Certificate Standard 5 - Work in a person-centred way

  One of the key principles of delivering good quality care this Standard explores person centred care and how the learner can support individuals using this person-centred approach. Relevant details from the Care Act 2014 and the Mental Capacity Act 2005 are contained within this Standard. The Standard incudes the importance of good care planning as tool to ensure person centred care and gives examples of working in a person-centred way in practice and how this promotes dignity, reduces distress, minimises pain and discomfort. The Standard explores the concepts of identity and self-esteem, how these link to an individual’s well-being and the importance of empathy in the care environment.

• Care Certificate Standard 6 - Communication

  Explores why good communication is important in the care environment, different types of communication, including verbal and non-verbal communication and the importance of effective communication at work. The Standard explains what barriers there may be to communication and how vital it is to understand an individual’s communication needs – and incudes communication aids and technologies. The standard includes the privacy of information, confidentiality and legislation and when confidentiality can be broken.

• Care Certificate Standard 7 - Fluids and nutrition

  Looks at the importance of nutrition and hydration and includes relevant food safety legislation and food safety guidelines. The assessment of nutrition and hydration needs is considered and the importance of working in a person-centred way and adhering to the individual’s care plan on eating and drinking. This includes circumstances that may affect an individual’s food and drink choice, such as beliefs, preferences, health conditions, medicines and any support needed for individuals to eat and drink. The importance of promoting good nutrition and hydration is considered including initiatives such as the good dining experience, and the Eat Well Plate. Eating well with dementia is discussed and the effects of malnutrition and dehydration. The Malnutrition Universal Screening Tool (MUST) is included and the importance of maintaining Food and Fluid Record Charts. Good oral hygiene is also considered to support individuals’ comfort and ability to eat.

• Care Certificate Standard 9 - Mental Health, Dementia and Learning Disabilities

  Ensures the learner has a greater understanding of mental health, dementia and learning disabilities, and explores key legislation around each condition. Signs, symptoms and causes of these conditions and the most prevalent types of conditions are looked at in more detail. The social model of disability is also discussed and covers the needs and experiences of people with mental health conditions, dementia or learning disabilities and how positive attitudes will improve the care and support they receive. The legal framework, policy and guidelines is covered along with how each type of condition may affect day to day experiences

• Care Certificate Standard 10 - Safeguarding Adults

  Looks at the importance of safeguarding vulnerable adults and what a vulnerable adult means. Types of abuse that can occur and the signs and symptoms that indicate when a person is being abused are covered in some detail. The relevant legislation that applies to safeguarding vulnerable adults is also included. The standard explores the concepts of empowerment and prevention, and the key principles of safeguarding and supporting legislation and how to record and report any safeguarding concerns. The Duty to Report and Whistleblowing are discussed.

• Care Certificate Standard 11 - Safeguarding Children

  Explores the importance of safeguarding vulnerable children, you will have a greater knowledge on the types of abuse children can experience and the possible signs and symptoms that will indicate a child is being abused. You will also learn about the relevant safeguarding legislation, and what to do if you believe a child or young person is being abused or neglected.

• Care Certificate Standard 12 - Basic life support

  Explores why you need basic life support training, the importance of CPR and the role of hand-only CPR, you will also look at the signs and causes of cardiac arrest. The standard will end by considering the causes of an obstructed airway and the treatment of choking in adults.

• Care Certificate Standard 13 - Health and Safety

  Looks at a range of health and safety issues which need to be considered in the care environment and the main health and safety legislation that applies to health and social care workers and their employers. Tasks that will require further specialist training are included. The standard looks at the 5-step risk assessment process and the importance of conducting risk assessments and adhering to content. Specific health and safety topics covered include hazardous substances (COSHH), fire safety, safety signage, first aid guidelines, moving and handling, and health and safety issues in relation to administering medication, needles and sharps, moving and handling and the correct use of PPE. Stress at work, signs and symptoms, what you can do and where to go to for support and information is also considered in this Standard.

• Care Certificate Standard 14 - Handling information

  Provides an insight to the agreed ways of working and key legislation with regards to the recording, storing and sharing of information. The data protection principles and relevant legislation is discussed. Learners will learn about the different types of data and explore how to report concerns regarding the recording, storing or sharing of information. A section on the appropriate use of social media is also covered.

• Care Certificate Standard 15 - Infection control and prevention

  The final 15th care certificate standard, considers different types of infections, pathogens and hosts, the chain of infection and the short-term and long-term consequences of infections, including the signs and symptoms of SEPSIS. Other topics covered include the role of handwashing in breaking the chain of infection and good handwashing techniques, the correct use of Personal Protective Equipment, the safe handling of infected waste and the safe disposal of sharps, cleaning techniques and working safely with COVID-19. The standard also considers employer and employee responsibilities regarding infection control.

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Assessment

On completion of the course lessons and training material an online assessment will automatically unlock. The assessment will contain 45 multiple-choice questions and a mark of 75% or above will be required to pass.

The assessment will be marked instantly and so you will know straight away if you have passed or not. If you don't pass first time there's no need to worry. Unlimited resits at absolutely no additional charge are available so you can retake the assessment again as many times as you need to.

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